At TorinPads, we strive to ensure that our customers are satisfied with every purchase. If you are not completely satisfied with your order, you may request a return or refund under the conditions outlined below.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase or order confirmation must be provided

Returns that do not meet these conditions may be rejected.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, damaged, or altered
  • Items returned without original packaging
  • Items reported after the 7-day return period

Return Process

To initiate a return, contact our support team at:

[email protected]

Include the following information:

  • Full name
  • Order number
  • Reason for return
  • Photos of the item if it is damaged or incorrect

Once your return request is reviewed and approved, you will receive instructions on how to return the item.

Refund Policy

Refunds are processed only in cash, as we offer Cash on Delivery (COD) as our payment method.

Refunds are issued under the following conditions:

  • The item is returned and inspected successfully
  • The item is defective, damaged, or incorrect upon delivery

Refund Timeline

  • Return requests are reviewed within 2–3 business days
  • Approved refunds are processed within 5–7 business days after the item has been received and inspected

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, report it within 48 hours of delivery.

Please email:

[email protected]

Include clear photos and details so we can quickly resolve the issue.

Exchanges

We do not offer direct exchanges. If you want a different item, please return the original item (if eligible) and place a new order separately.

Shipping Costs for Returns

  • Returns due to our error (wrong or damaged item) may have shipping costs covered by us
  • For other returns, customers may be responsible for return shipping costs

Contact Us

For any questions regarding returns or refunds, please contact:

[email protected]